About Jacky

with 'Boots' (with Boots_colour.jpg)

 Jacky...with her collie

Jacky Leonard is a well respected inspirational trainer, performance coach and author of learning and development resources with a proven track record in facilitating cost effective, engaging and sustainable solutions for her clients. She specialises in the design and delivery of behaviour change interventions and believes learning should be fun, with a serious intent.

Described by her clients, as ‘a consummate professional’ and ‘charismatic trainer, she is noted for her dynamic and engaging style and as a result is frequently invited to present and speak at conferences, networking events and industry seminars.

Background and Experience

In over 25 years working as a trainer, coach and manager Jacky has gained a wealth of experience playing integral business development roles in a number of large organisations, creating new programmes for target markets, developing marketing communication strategies, producing quality management systems and troubleshooting for under-performing businesses.

Her philosophy is all about putting people first and she expertly uses her knowledge of adult learning and development to challenge clients to step outside their comfort zones and question their current behaviours in order to develop their full potential, personally and professionally.

Jacky has worked in a consultancy or associate capacity with a variety of private and public sector organisations including CIMSPA, The Learning Architect, The Coaching Academy, The Royal Lifesaving Society, Peugeot, Sport Wales, D C Leisure, Lifetime, MEND, Discover Momenta, Lloyds Pharmacy, Herbalife, LA Fitness, SLM, Delphinus tmc, Badminton Wales, Welsh Netball, Swim Wales, Medway Council, Dame Kelly Holmes Legacy Trust and sports coach UK.

Jacky has a very personable yet analytical and incisive approach, going straight to the heart of the issue. Working with Jacky on projects was a pleasure. Jacky was creative as a manager, an effective influencer with colleagues, and an innovator, able to develop pragmatic and effective solutions.

Christine Jones, Management Consultant, People Impact

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Motivational presentations and workshops

Jacky’s presentations are highly informative and motivating and can be tailored to suit the needs of the organisation and the audience. A few examples are listed below.

How to WOW! Your Customers

We live in a world where there are too many suppliers and not enough customers…

Whatever service you offer, chances are someone else is providing something similar just around the corner.  Good clients are hard to come by and often costly to attract, so when you do get them interested you need to WOW! them into choosing you as their preferred service provider and make a consistent and concerted effort to exceed their expectations at every opportunity. How to WOW! Your customers is a selection of the best Customer Service Strategies from leading experts that have already enabled many Professional Service Providers to gain a significant increase in business results.

The buzz in the office is great this morning.  All 10 of my team that attended definitely benefitted from your training and have fed back how interesting and well presented the sessions were. Thanks for everything.

Kamran Tirmizey, Contract Manager, Xcel Elmbridge

Listening...or Waiting to Interrupt?

Constant improvements in technology mean you can communicate with almost anyone you want 24/7. A ring, beep, or buzz can get you reaching for your mobile phone quicker than a gunfighter at the OK corral. Has this come at the expense of the quality of your personal interactions? Jacky will illustrate how developing the important and underrated skill of listening can have a massive impact on your ability to respond, influence and build productive relationships with your internal and external customers.



Jacky managed an inspirational project bringing together three of the major players in the active leisure industry to create 145 jobs for today's NEETs (Not in Employment, Education or Training). Funded by the Department of Work and Pensions (DWP), DC Leisure, MEND and Lifetime formed a partnership and recruited Jacky to manage the recruitment, training  and placement of 18-24 year olds across England to become Community Activity Leaders.  

ACT  is the result of her experiences of working on the aforementioned project and with teams on expeditions in the UK and overseas.  Targeted at young adults, ACT covers 4 enablers Attitude, Communication, Targets and ACT, offering a proactive and responsible approach to support and promote their own personal development.  

Jacky has been delivering Sports Coach UK workshops on behalf of Medway Council's Sports Development Team since November 2002. She is a consummate professional who has effectively shared her specialist knowledge and experiences of sports coaching, sports science and the leisure industry with groups of adults and young people and has been a great asset to our coach and youth development programmes.
 Jonathon Rees, Youth Sports Development Officer Medway Council

Brand You!

To be taken seriously in business you have to be credible, congruent and consistent i.e. be an expert in your field, authentic in your approach and committed to continual improvement. Successful business owner/managers understand the importance of creating a powerful first impression with their customers. Brand You is a collaborative programme with image consultant, Sue Pattinson that helps business owners develop their YOU S P by offering simple straightforward tools and strategies to make interactions with customers and colleagues more powerful and effective.

Most enjoyable and quite thought provoking It was good to have time to reflect and consider the impact that I make on people and thank you for making a safe environment in which to have this reflection.

Kate French, Interior Designer

Performing Under Pressure

In today’s living and working environments you’ll be confronted with constant demands on your time, energy and personal resources.  Things around us are changing at an increasingly rapid pace and if Darwin is to be believed we have to keep adapting to survive.  So why is it that some people cope better with the daily trials and tribulations that life brings, while others crumble under the pressure? 

If everything starts with a thought are you thinking your best ones?  Jacky explores the role personal responsibility; perception and attitude have in creating life balance and provides some tried tested and proven tips for dealing more positively with today’s challenges. 


Publications & Resources

Co-author of National Pool Management Qualification for RLSS

Design and development of Effective Team Management, a development programme for sports team managers commissioned by Sport Wales.

Development and delivery of a the management academy programme for D C Leisure

Author of Customer Service programme for SLM and Lifetime Training

Co-author of the revision of Certificate in Tutoring Sport for sports coach UK

Design, development and delivery of online tutorials and webinars for ILM L3 in Effective Management for Lifetime Training

Design and development of online tutorials, webinars and workshop for RLSS Award in Education and Training 

She is currently researching her first book which is due to be published this year


Professional Memberships

CIPD - Chartered Member of the Chartered Institute of Personnel and Development

CSTN - Member and Accredited Trainer of the Customer Service Training Network

ICS - Specialist Member of the Institute of Customer Service

APC - Member of The Academy of Professional Coaching

Working with Jacky has been inspirational. The one to one coaching has been invaluable supporting and empowering.  Her skill of focusing on “you” was great and using the right questions supported me to resolve some challenging issues.  Her passion and belief in people is clear and plays out in her work. I would highly recommend Jacky to any individual or organisation without hesitation.
 Vicky Bailey, Managing Director, Delphinus tmc

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