Develop your people's passion, performance and productivity
Growth solutions that develop resilient, high performing individuals
Jacky Leonard
Learning & Development Consultant
I've been fortunate to work across sectors with smart, interesting and driven people who are passionate about offering services that make a difference to others.
With a background in leisure management, I have played pivotal roles in business development, creating innovative programs, communication strategies, and quality management systems. Often brought in as a trouble-shooter for underperforming businesses, I have built a reputation for my personable yet challenging approach, quickly identifying root issues and delivering cost-effective, practical, and sustainable solutions.
Seventeen years ago, I stepped away from the traditional corporate path (or a proper job, as my brother called it) to become an independent Learning & Development professional. Since then, I have been dedicated to helping organisations and individuals enhance performance through targeted behavioral skills interventions.
Areas of Expertise
✔ Leadership & Behavioral Skills Development – Designing and delivering practical, actionable strategies to help professionals navigate and thrive in a fast-paced, unpredictable world.
✔ Customer-Centric Business Growth – Helping organisations translate core values into profitable, values-driven experiences that increase customer engagement, loyalty, and retention.
✔ Coach & Trainer Development – Empowering both new and experienced learning practitioners to refine their skills, develop success habits, and take ownership of their professional growth.
I love working with organisations that strive to succeed while making a positive impact, including The Royal Lifesaving Society, Sainsbury’s, Sport Wales, the NHS, Co-op Travel, and PSS. As a Chartered member, and branch Chair of the CIPD, a member of the Institute of Customer Service, and a Trainer with The Coaching Academy, I am committed to excellence in learning and development.
My approach is always people-first, results-driven, and tailored to your unique business needs. Let’s create sustainable growth through people-focused strategies that deliver measurable impact.
Jacky was instrumental in the production and delivery of a bespoke management training package that has effectively met our corporate training needs. Her sessions are engaging, enjoyable and informative and challenge participants to step outside their personal comfort zones to achieve the most from the learning environment.
Rich Millard
Director, Places for People
Let's see what the people who matter most think...
Jacky led our curriculum and IT team in the development and delivery of a blended training programme for our ILM level 3 in Effective Management. She is a consummate professional and always delivers beyond the brief.
Nigel Wallace
Ex-Director Lifetime, now with Association of Education and Learning Providers
Jacky has a very personal yet analytical and incisive approach, going straight to the heart of the issue. Working with her on projects was a pleasure. She is a creative manager, an effective influencer with colleagues and an innovator, able to develop pragmatic and effective solutions.
Christine Jones
Management Consultant, People Impact
Practical Interventions
Blended learning solutions to support your teams continual development including:
- performance coaching
- webinars and online workshops
- tutorials and learning activities
- live, in person facilitated workshops
Create a Learning Habit
The success of your organisation is essentially the sum of its habits. It's a product of what your people repeatedly do. Success isn't a knowledge problem. Your team are likely to know what to do, but are they consistently doing it? Implementing small, positive daily actions have a cumulative effect and get you organisation closer it's goals.
Learning In The Flow
Learning isn't just a formal process. In fact, much of what you learn is achieved through daily experiences. Support your team's journey by creating opportunities to optimise learning with regular practical interventions to improve performance, productivity and profits.
